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Fake Anti-Virus Phone Scam Is Stealing Money and Identities

Whidbey Telecom News
Announcing Directory Cover Contest

Cool Stuff To Pin On Your Pinterest Boards

This Month's FAQ
How Can I Tell If My Email Account Has Been Hacked?

Sites of the Month for May
Make sure you take a look at these helpful websites

Two To View
A Couple of Amazing Videos You Don't Want To Miss

Short Tutorial
How To Add Smileys To Your Facebook Comments


Dear Valued Customer,

For many of us, May is topped only by December in terms of special activities and celebrations. The school year is winding down, summer fun is gearing up, and you may have Mother's Day gatherings plus graduations, showers, and weddings to attend. Take a break from the action now to get informed about online threats and opportunities.

This May issue starts with an alert about an antivirus phone scam that's now making the rounds. Be sure your family, especially any older members who are fairly new to computers, are aware of this scam so they don't become victims. Speaking of family, check out the original gift ideas in the Pinterest section. Under Whidbey Telecom News, get details on this year's Directory Cover Contest. And keep going to learn about hacked email accounts, enjoy amazing videos, visit cool websites, and find out how to add smileys to Facebook.

We think you'll find the information contained in this newsletter to be a valuable tool for enhancing your Internet experience.

Here's what's inside our May eNewsletter:

    Fake Anti-Virus Phone Scam Is Stealing Money and Identities

  • Whidbey Telecom News
    Announcing Directory Cover Contest

    Cool Stuff To Pin On Your Pinterest Boards

  • This Month's FAQ
    How Can I Tell If My Email Account Has Been Hacked?

  • Sites of the Month
    Great Websites To Check Out In May

  • Two To View
    Amazing Videos You Don't Want To Miss

  • Short Tutorial
    How To Add Smileys To Your Facebook Comments

We hope you enjoy our eNewsletter!

- Your Whidbey Telecom Team



SCAM ALERT - Fake Anti-Virus Phone Scam Is Stealing Money and Identities

Many online scams start with an email, but you also need to be cautious when the phone rings. There have been an increased number of reports recently of phone scammers claiming to be from Microsoft, or an antivirus company, or some random tech support facility. These callers will claim their systems have detected viruses and/or malware on your computer and they can help you with a lifetime of guaranteed support for just a one-time payment of $100 or so.

The process typically goes like this:

  • The scammers first want you to download a remote access service and grant them access to your PC.
  • Next the scammers want you to buy and install antivirus software that's usually counterfeit or just a trial version that leaves you with non-functioning, useless protection. They may also recommend the latest Windows operating system, which is also likely to be counterfeit.
  • Because the scammers were given unfettered access to your PC through the remote access service, they may install a backdoor Trojan -- a malicious application that enables them to steal your passwords, use your system and Internet connection to send spam, and more.

If you receive a call from someone saying your PC has been compromised, just hang up the phone. Reputable companies will not make unsolicited calls about the health of your computer.

Microsoft recommends these do's and don'ts to help prevent becoming a victim:


  • Be suspicious of unsolicited calls related to a security problem, even if the caller claims to represent a respected company.
  • Use up-to-date versions of operating system and application software.
  • Make sure security updates are installed regularly.
  • Use strong passwords and change them regularly.
  • Make sure your firewall is turned on and that antivirus software is installed and up to date.


  • Provide personal information, such as credit card or bank details, to an unsolicited caller.
  • Go to a website, type anything into a computer, install software, or follow any other instruction from someone who calls out of the blue.



Announcing Directory Cover Contest

We're pleased to announce the 2013 Directory Cover Contest for local artists and photographers. The contest's winning artwork is featured on the cover of approximately 15,000 telephone directories, which are circulated annually throughout Whidbey Telecom's local and extended customer base. This year's contest theme is Northwest Favorites. What do you love about the Northwest? Is it a place? An activity? The wildlife? Or is it your favorite dish at a local restaurant? Capture you favorite aspects of life here in the Northwest!

The deadline to submit entries is June 26, 2013 at 5 PM.

We would like to encourage artists to submit their best works and express that the contest's theme is open to broad interpretation. Entries can include landscape, figurative, impressionistic, abstract art, etc. All mediums are welcome.

The contest is open to all artists living within Whidbey Telecom service areas that are at least 18 years of age. Entries will be reviewed by a panel of judges consisting of the company's executive management, as well as members of the local art community. Artwork must have been created after May 31, 2012 to be eligible. The winning entry receives a $500 award and publication on the 2013-2014 directory cover with artist credit and promotional exposure.

Contest entry forms and specific details are available online at, as well as in the Whidbey Telecom Customer Experience Centers. Call 360.321.1122 from South Whidbey, 360.444.1122 from Hat Island, or 360.945.1122 from Point Roberts for additional information.



Cool Stuff To Pin On Your Pinterest Boards

A Flowerpot That's Customized For Mom

Now You Can Browse On Curved Surfaces

Ombre Colors Create Unique Photo Collage

You haven't started pinning on Pinterest yet and you want to get started?
If so, click here.



How Can I Tell If My Email Account Has Been Hacked?

Question: A friend of mine recently mentioned that his email account had been hacked. How will I know if the same thing happens to me?

Answer: That's a great question to ask since this is a common problem. Here are the signs that your email or social network account has been hacked:

  • Friends, family members, or colleagues report getting a strange email from you, perhaps one that touts a shady-sounding business venture.
  • There are posts you never made on your social network page. These posts often encourage your friends to click on a link or download an app.
  • Your information was lost via a data breach, malware infection, or lost/stolen device.

If you believe your account has been compromised, change the password to that account and other key accounts as soon as possible. Create a unique password for each account. Your passwords should be long and use a mix of upper and lowercase letters, numbers, and symbols.

Should you be denied access to your account because a hacker changed the password, visit the Web service's site immediately and follow the steps it has for recovering an account. If you ever suspect your Whidbey Telecom Webmail has been compromised, please contact us immediately.



Great Sites To Check Out In May

Browse Through Billionaires' Backgrounds
This fascinating interactive site gives you a look at the world's richest people including Bill Gates, Warren Buffet, and several members of the Walton family (of Wal-Mart fame). Get net worth summaries, find out about their prized possessions, and see how the rankings change over time.

Take A Virtual Tour Of The Smithsonian
The Smithsonian National Museum of Natural History showcases amazing collections that give visitors a look at ancient life forms, rare gems, and a variety of other natural science specimens and artifacts. If you can't make it to Washington, D.C., take a virtual tour and roam around at your leisure.

Learn The Latest Sunscreen Guidelines
While skin protection is an all-year issue, it becomes particularly critical during summer months when more skin is exposed. Before you shop for your next bottle of sunscreen, check out this site. It defines the acronyms (UVA, UVB, and SPF) and gives the new rules for sunscreen labels.

Don't Settle For Ho-Hum Hamburgers
May is National Hamburger Month so it's time to fire up the grill and celebrate. If you're hungry for some new ideas, look through this site's hamburger recipes that range from basic to gourmet. Be sure to watch the video on how to make a perfectly cooked hamburger.



A Couple of Amazing Videos You Don't Want to Miss

Dog Drinking Water ... Very Slowly
This footage from "Secret Life of Dogs" shows an Alsatian (or German Shepherd) dog drinking water in ultra slow motion. At times, its tongue looks more like a sea creature. Who knew that such an ordinary activity could look so extraordinary?

Food For Thought On 2,000 Calories
The average adult needs to consume about 2,000 calories daily to maintain his or her weight. But what does 2,000 actually look like? This video takes popular foods -- including bagels, eggs, Big Macs, and pizza -- and shows how much of each totals 2,000 calories.



How To Add Smileys To Your Facebook Comments

Want to go a step beyond text-only emoticons such as :-) when you comment on a friend's Facebook post? As long as you know the "code," you can insert a cute and colorful smiley instead.

Simply type in the right characters, provided in the chart below, and they will change to the corresponding smiley when you post a comment. You'll note there are sometimes several different shortcuts listed for the same smiley; just take your pick.



We hope you found this eNewsletter to be informative. It's one of our ways of keeping you posted on news and information about our industry and our community. Thank you for the privilege of serving you!

Best regards,

Your Whidbey Telecom Team

We have used our best efforts in collecting and preparing the information published herein. However, we do not assume, and hereby disclaim, any and all liability for any loss or damage caused by errors or omissions, whether such errors or omissions resulted from negligence, accident, or other causes.

©2013 Cornerstone Publishing Group Inc.


Whidbey Telecom
14888 SR 525, Langley, WA 98260 - 360 321 1122 -

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