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MONTHLY TOPICS

IN THIS ISSUE

WARNING
Be aware of sidejacking at Wi-Fi hotspots
READ MORE

Whidbey Telecom News
New services and experiences coming in 2011
READ MORE

Ask the Help Desk
How do I remove unwanted "stuff" from e-mails?
READ MORE

Great Sites to Check Out This February!
Make sure you take a look at these helpful websites
READ MORE

Short Tutorial
Customizing your browser's toolbar
READ MORE

FORWARD TO A FRIEND

   

Dear Valued Customer,

It's already February! Let's keep the positive momentum of 2011 going! This month's issue can help by sharing valuable resources and information to keep you informed. You'll learn about the threat of sidejacking at wireless networks, and get handy tips about forwarding e-mails and customizing your browser's toolbar. If you've resolved to have more fun this year, check out Great Sites for inspiration on where to stay on your vacation, what movies to see, and which chocolate desserts to make for someone special. Plus, we'll share some of what Whidbey Telecom has in store for our customers and community this year.

We think you'll find the information contained in this newsletter to be a valuable tool for enhancing your Internet experience.

Here's what's inside our February eNewsletter:

    1. WARNING - Sidejacking at Wi-Fi hotspots

    2. Whidbey Telecom News - New services and experiences coming in 2011

    3. This Month's FAQ - How do I remove unwanted "stuff" from e-mails?

    4. Sites of the Month - Great sites to check out in February

    5. Short Tutorial - Customizing your browser's toolbar

We hope you enjoy our eNewsletter!

- Your Whidbey Telecom Team

 
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E-MAIL WARNING

WARNING! - Sidejacking at Wi-Fi hotspots

Sidejacking is the term used to describe the malicious act of hijacking an engaged Web session of another user on the same Wi-Fi network. Although such attacks are not new, they used to require sophisticated technical expertise. But a popular new Firefox plugin named Firesheep has made sidejacking easier for amateurs.

For example, an intruder sitting nearby you at an airport could use Firesheep to silently take over your Facebook session, gain access to your sensitive data, and send viral messages and wall posts to all of your friends. Even your wireless home network could be subject to sidejacking if not securely configured, since drive-by hackers might be in the neighborhood.

As a precaution, try to avoid highly sensitive online activities while at a hotspot since security may be unreliable; your data (such as passwords) could be allowed to travel unencrypted within range of the wireless router. It is generally safe, however, to use public Wi-Fi for accessing sites with an address that starts with https; those sites provide end-to-end encryption. Password-protected hotspots are usually safe, too.

On your wireless home network, be aware that the old protocol known as Wired Equivalent Privacy (WEP) can be easily broken with readily available software. Only the stronger Wi-Fi Protected Access (WPA) will prevent local snoops from being able to decipher the dialog between your computer and the wireless router.

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WHIDBEY TELECOM NEWS

NEW Services and Experiences Coming in 2011

Whidbey Telecom strives to be at the forefront of technology solutions for our community. We are also proud to be a part of helping make our community sustainable. As a family-owned, local business we believe a key to a stronger local economy is "Buy Local, Thrive Local."

So what's coming for 2011? Here are just a few of the items we have planned for our customers this year.

Advanced Voice Services
You might have already begun to see advertisements for Spark - Whidbey Telecom's new advanced communication solution for home or business. This new service provides enhanced mobility solutions and an unlimited long distance plan. With Spark, you'll experience:

  • Unlimited Local & Long Distance calling*
  • Up to 24 Advanced Calling Features, with SmartMail Voicemail included
  • Added security of access to a Whidbey Telecom landline
  • Live Call Screening
  • Have voicemails E-mailed to your inbox or Smartphone
  • Ring up to 5 difference communication devices at once
  • Control over how your calls find you from any Internet connection in the world
  • #1 rated local service and support**

All this for ONE low rate with features even a national cable provider can't match!

Television Offering
Due to strong feedback from our customers, Whidbey Telecom is working to launch a competitive television package later this year! Our goal is to focus on a solid content channel lineup with competitive pricing. We also expect to offer discounts through the bundling of our products and services!

Freeland Customer Experience Center
With early summer on the horizon, you will soon be able to visit our new Freeland office! Built with the community in mind, this state-of-the-art facility is more than just a customer service center. Utilizing local resources to enhance your experience, you can expect to find:

  • A high-tech conference room, available for computer & technology classes, and for other community activities.
  • A cozy, fireside coffee shop, complete with local coffee and fresh, grilled Panini.
  • The fastest Wi-Fi on the island!
  • A Technology Solutions Team, available in our Customer Experience Center or to visit you at your home or office.
  • Interactive demonstrations, built so you can experience our wide variety of state-of-the-art products and services.
  • Charging stations for your hybrid-electric cars!
  • A customer experience designed to enhance friendly, local support of which we're so proud here at Whidbey Telecom.

For more information or questions about our products and services, please feel free to call us at 360 321 1122. We are happy to assist you!

*Long distance includes calls to the Continental US, Alaska, Hawaii, Canada, US Virgin Islands & Puerto Rico only. **As reported by Cronin Communications, an independent research firm, over a 15-year period of telecom research.

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ASK THE HELP DESK

How do I remove unwanted "stuff" from e-mails??

Question: What's the easiest way to remove unwanted "stuff" from e-mails before I forward them? I'm talking about all of the addresses, comments from previous recipients, etc. that no longer need to be there.

Answer: As you may have already discovered through trial and error, there are different ways to approach this and some work better than others. When you click on "Forward" to forward an e-mail, a new window opens with the forwarded content in it. Here you designate to whom you are forwarding the e-mail and click on "Send." The forwarded e-mail usually contains all of the addresses that the e-mail was previously sent to, often along with other content that's no longer necessary. Sometimes you can highlight the unwanted content and simply press "Delete," but this doesn't always work. You can also try using the "Delete" key and the backspace key, but again, this method can have mixed results.

We suggest you give the following technique a try and see if it simplifies the process for you.

  1. After choosing "Forward," fill in the addressee(s) and edit the subject if desired.
  2. Highlight the portion of the e-mail message you wish to forward.
  3. Press "CTRL-C," then "CTRL-A," then "Delete," and then the "CTRL-V" keys. (On a Mac, use "COMMAND" instead of "CTRL.")

"CTRL-C" copies the highlighted material to the clipboard. "CTRL-A" is a shortcut for selecting all of the text in the document. "Delete" removes the highlighted portion. "CTRL-V" pastes from the clipboard whatever was highlighted when you clicked on "CTRL-C." Your e-mail is now cleaned up and ready to forward.

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GREAT SITES

Sites of the month for February

Celebrate Black History
http://video.pbs.org/feature/118
In honor of Black History Month, browse through this inspiring video collection from PBS (Public Broadcasting System). It includes interviews with civil rights pioneers, a celebration of music from the civil rights movement, and discussions of a variety of current issues facing blacks in America.

Real Hotel Recommendations
http://realtravel.com
It's not too early to start planning summer travel and Real Travel can help. Named "Best of the Web" by Forbes, Business Week, and the Association of Travel Marketing Executives, this site provides hotel recommendations from reviews of "real travelers." Hotel suggestions are based on review analyses, Facebook "likes," real-time pricing and availability, and relative hotel locations. Search by city, state, or hotel name. Don't forget to check out the Vacation Ideas and Things To Do sections for great trip ideas.

Decadent Chocolate Recipes
http://ghirardelli.com/bake/recipes.aspx
February is National Chocolate Lover's Month, and the Ghirardelli site can help you celebrate! In addition to hundreds of chocolate-inspired cookie, cake, candy, and beverage recipes, this site provides tips on working with chocolate including step-by-step videos on melting and tempering as well as how to get truffles, tarts, brownies, and tortes just right. When you're done cooking, explore the Chocopedia section for everything you always wanted to know about the sweet treat.

Audience Movie Reviews
http://www.rottentomatoes.com
Ever go to a movie based on rave reviews from critics, only to be disappointed? Critics and audiences don't always agree, and this site offers both sides of the story. Movies are listed by Top Box Office, Opening, Coming Soon, and DVDs so they're easy to find. On each movie page, you can read a summary and reviews, watch a trailer, or find tickets and show times. You can also search by movie, actor, director, or critic and get the latest movie and celebrity news.

What's It Worth?
http://worthmonkey.com
If you received some fun new electronic toys for the holidays, you might be thinking about selling your old stuff. This site is the blue book for used electronics and more. To find out what an item is worth, just type in the name. Learn what's considered a "great price," a "fair price," and "overpriced" for stereos, cameras, motorcycles, cell phones, laptops, bikes, boats, and more. The site also displays item listings from eBay, Amazon, and Craigslist in case you're looking to buy.

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SHORT TUTORIAL

Customizing your browser's toolbar

To Make Adjustments To The Browser Toolbar When Using ...
Internet Browser: Internet Explorer 8
Computer Operating System: Windows XP, Windows Vista, and Windows 7

  1. Click your cursor arrow on the "Tools" menu (located in the upper- right corner of the screen) and select "Toolbars" from the resulting drop-down menu. Then select "Customize..." from the resulting submenu.

  2. When the Customize Toolbar window appears, there will be two side- by-side panes visible with an "Add" and "Remove" button between them. The right-hand pane (Current toolbar buttons:) shows you the buttons currently displayed on your toolbar and the left-hand pane (Available toolbar buttons:) shows you the buttons that you can add to your toolbar.

  3. Click your cursor arrow on a button in the left-hand pane that you'd like to add and then click on the "Add" button. The button you selected will then move over to the right-hand pane and become visible on your toolbar. NOTE: A double-click on buttons in the left-hand pane will also add them to the right-hand pane as well as your toolbar.

  4. To remove a button from the toolbar, click on it in the right-hand pane and click on the "Remove" button or double-click on it in the right-hand pane. The button will be removed from your browser's toolbar. Please note that buttons removed from your toolbar do not disappear completely, they just move over to the left-hand pane and can be easily put back at any time.

To Make Adjustments To The Browser Toolbar When Using ...
Internet Browser: Mozilla Firefox 3.6
Computer Operating System: Windows XP, Windows Vista, Windows 7, and Mac OS X 10.4 - 10.6

  1. Click your cursor arrow on "View" from the menu bar and select "Toolbars" from the resulting drop-down menu. Then select "Customize..." from the resulting submenu.

  2. The Customize Toolbar palette will appear. Here you can drag tool icons from the palette to the Firefox toolbar and arrange them in any order you prefer. (You can reposition the icons to different places on the toolbar at any time.)

  3. To remove tool icons that you've added to your browser, drag them back to the palette. You can also restore the toolbar to its original condition by using the "Restore Default Set" button on the palette.

  4. When you've finished customizing your toolbar, click the "Done" button.

To Make Adjustments To The Browser Toolbar When Using ...
Internet Browser: Safari 4.0
Computer Operating System: Windows XP, Windows Vista, Windows 7, and Mac OS X 10.4 - 10.6

  1. Click your cursor arrow on "View" from the menu bar and select "Customize Toolbar..." from the resulting drop-down menu.

  2. The customize toolbar palette window will appear. Here you can drag tool icons from the palette to your Safari toolbar and arrange them in any order you prefer. (You can reposition the icons to different places on the toolbar at any time.)

  3. To remove tool icons that you've added to your browser, drag them back to the palette. You can also restore the toolbar to its original condition by simply dragging the entire default set from the palette to your Safari browser's toolbar.

  4. When you've finished customizing your toolbar, click the "Done" button.

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We hope you found this eNewsletter to be informative. It's one of our ways of keeping you posted on news and information about our industry and our community. Thank you for the privilege of serving you!

Best regards,

Your Whidbey Telecom Team

©2010 Cornerstone Publishing Group Inc.

 


Whidbey Telecom
14888 SR 525, Langley, WA 98260 - 360 321 1122 - www.whidbey.com

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